Privacy Policy

Effective Date: January 1, 2026

This Privacy Policy explains how Borneo Walet ("we", "us", or "our") collects, uses, protects, and discloses your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website and services, you consent to the practices described in this policy.

1. Collection of Personal Data

We may collect the following personal information when you interact with our website, register for training, request a consultation, or make a purchase:

• Contact Information: Full Name, Phone Number (including WhatsApp), and Email Address.
• Service Preferences: Information regarding your swiftlet farming experience, house specifications, and specific inquiries.
• Billing & Shipping Data: Delivery addresses and payment details (processed securely via third-party gateways when making shop purchases).

2. Purpose of Data Collection

We strictly use your personal data for the following purposes:

• To process and fulfill your consultation requests, training registrations, and e-commerce orders.
• To communicate with you via WhatsApp or Email regarding your inquiries or purchases.
• To provide customer support and service updates.
• To improve our website functionality and service offerings.

3. Data Storage and "Cookies"

Our website utilizes HTML5 Local Storage, which functions similarly to cookies but is stored strictly on your device. We use this exclusively for Strictly Necessary purposes, specifically to remember your language preference (English or Bahasa Melayu). We do not use cookies for third-party advertising, tracking, or analytics.

4. Disclosure of Personal Data

We respect your privacy and will not sell, rent, or trade your personal data to third parties. We may only share your data with trusted third parties strictly necessary to fulfill our services, including:

• Delivery and logistics partners to ship your e-commerce orders.
• Secure payment gateway providers to process transactions.
• Law enforcement or regulatory authorities if legally mandated under Malaysian law.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, disclosure, or destruction. All data submitted via our forms is directed to our secure, official business communication channels.

6. Your Rights Under PDPA

Under the PDPA 2010, you hold the following rights regarding your personal data:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correct: You may request corrections to any inaccurate or outdated personal data.
• Right to Withdraw Consent: You may withdraw your consent for us to process your data at any time.

7. Contact Us

If you wish to exercise your data protection rights, or if you have any questions about this Privacy Policy, please contact our Data Protection Officer at: